Kingston Upon Thames Association for the Blind

Health and Wellbeing

NHS services available within the Kingston Upon Thames area

With ongoing strike action across the NHS, services are currently very busy – but there are still key services available for people who need care. If you need to visit a doctor but it's not a medical emergency, these are the services and places you can access:

• Your local Pharmacy

Your local pharmacy is the first port of call for minor health concerns. Click on this link to find your nearest pharmacy, simply key in your postcode when requested: https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy. If you're feeling very unwell and would like to speak to someone dial 111. In an emergency dial 999.

• Your GP

Call your GP practice or visit their website to make an appointment for an illness or injury that won't go away, or access your GP's out of hours This is a link to find your nearest GP, simply key in your postcode when requested: https://www.nhs.uk/service-search/find-a-gp. If you're feeling unwell and would like to speak to someone dial 111. In an emergency dial 999.

• NHS 111 (24/7)

Call NHS 111 FREE for urgent medical advice, or access the service online at 111.nhs.uk. If NHS 111 advise that you attend the Emergency Department, ask them if they can book you an appointment.

• Richmond Urgent Treatment Centre

(8am-8pm, every day)
The Richmond Urgent Treatment Centre (UTC) at Teddington Memorial Hospital is for when you need urgent medical attention, but it's not a life-threatening situation. The service is run by nurses and other healthcare professionals, supported by a GP.

• Contact your current Healthcare Team

If you are already receiving care or treatment from a Healthcare Team, contact them first to see if they can help.

• Mental health support (24/7)

If you live in Kingston, Merton, Richmond, Sutton and Wandsworth and you need mental health support in a crisis you can call the 24/7 Mental Health Crisis Line on 0800 028 8000. The Mental Health Crisis Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to children and adults of all ages, and to people who haven't previously accessed mental health services. If you are in a mental health crisis or need urgent support you can also contact the following services:
https://www.mind.org.uk/. Helpline: 0208 255 3939
https://www.samaritans.org/. Helpline for free: 116 113
https://www.good-thinking.uk/urgent-support

• Connected Kingston

If you need to access community support, visit https://www.connectedkingston.uk./
Connected Kingston is run by the Royal Borough of Kingston Council and Kingston Voluntary Action, and is dedicated to helping Kingston residents navigate local services.

• Warm Spaces

Kingston Council and Richmond Council have opened a network of warm spaces this winter, in partnership with the voluntary and community sector. To find your nearest warm space, search online for 'Kingston warm spaces': https://www.kingston.gov.uk/benefits-5/support-rising-living-costs


Covid and Flu Resources

COVID-19 autumn booster resources

https://www.gov.uk/government/publications/covid-19-vaccination-autumn-booster-resources

Paper copies of the English version of this leaflet are available free
to order or download. This leaflet has been translated into the
languages below and are available to download. For paper copies of
translations and alternative formats please order quantities required
and these will be dispatched as soon as they are available.
Albanian, Arabic, Bengali, Bulgarian, Chinese (simplified), Chinese
(traditional, Cantonese), Estonian, Farsi, French, Greek, Gujarati,
Hindi, Italian, Latvian, Lithuanian, Panjabi, Pasht o, Polish,
Portuguese, Romanian, Romany, Russian, Somali, Spanish, Tagalog,
Tigrinya, Turkish, Twi, Ukrainian, Urdu, Yiddish and Yoruba.
An English large print version is available to order.
A Braille version of this leaflet is available to order.
British Sign Language (BSL) videos on COVID-19 vaccination are
available to view or download. An audio version is available to
download.

Pregnant or breastfeeding women

https://www.gov.uk/government/publications/covid-19-vaccination-women-of-childbearing-age
Currently-pregnant-planning-a-pregnancy-or-breastfeeding
A quick links poster with QR codes to the COVID-19 vaccination: a
guide on pregnancy and breastfeeding and the Pregnancy: how to help
protect you and your baby leaflets is available to download.

Winter Flu

https://www.gov.uk/government/publications/flu-vaccination-who-should-have-it-this-winter-and
Paper copies of this leaflet are available free to order or download
in the following languages: English, Albanian, Arabic, Bengali,
Bulgarian, Chinese (simplified), Chinese (traditional, Cantonese),
Estonian, Farsi, French, Greek, Gujarati, Hindi, Italian, Latvian,
Lithuanian, Panjabi, Pasht o, Polish, Portuguese, Romanian, Romany,
Russian, Somali, Spanish, Tagalog, Tigrinya, Turkish, Twi, Ukrainian,
Urdu, Yiddish and Yoruba.
An English large print version is available to order.
A Braille version of this leaflet is available to order.
All of the above available to order from
https://www.healthpublications.gov.uk/Home.html or call 0300 123 1002
If you require further assistance, kindly contact Sue Webster -
sue.webster@kingston.gov.uk.
A gentle reminder that to view your local pharmacy as a first
port-of-call for minor health concerns. Local pharmacists are trained
for 5 years which make them experts on medicines who can help with
lots of minor illnesses, from skin rashes to earaches and flu.
Pharmacists also have the right training to identify and advise if
someone needs to see a GP, nurse or other healthcare professional.
Many pharmacies are open late and offer private consultations, no
appointment necessary.
To find your nearest pharmacy click on: https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy


The Bridge

It is very common for people with sight loss to feel lonely and
isolated. 90% of human language, in fact, is non-verbal, therefore it can sometimes be very hard for people with sight loss to realise what is happening around them and understand what other people are feeling, particualrly when others express it with gestures rather than with their voice.

That is why Connected Kingston has created a befriending service
called The Bridge, that aims to bridge the gap of those who feel
lonely, vulnerable and isolated. The service aims to engage those between the ages of 18-64. It is an active listening service that works through strategic matching to well-trained volunteers. The volunteers call the service users for 1 hour a week, for 6 weeks to support them. Should both parties wish to continue the arrangement they can, otherwise the service draws to an end.

The volunteers are Mental Health First Aider Trained, safeguarding
trained and Connected Kingston trained to best support the needs of
the service users. It is not a counselling service but works well to 'queue bust' those who are on longer waiting lists for therapeutic
support.

To self-refer or refer through a service please email:
thebridge@kingsgatechurch.org.uk or alternatively get in touch through
Connected Kingston: https://www.connectedkingston.uk. Alone, doesn't have to mean lonely.

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